Blue Bird Media · Client information

Refund & Cancellation Policy

Effective October 7, 2026

We want you to understand your options before purchasing a service. This policy covers Blue Bird Media website projects, logo design, website and logo packages, and monthly hosting and maintenance services.

Website and logo projects

If you cancel before we begin work, you are eligible for a full refund. Once work has started, refunds are based on the portion of the agreed project that has not been completed. We will explain the work completed and the refund calculation before processing your refund. The amount retained will not exceed the price of the project.

Completed work is generally not refundable simply because you change your mind. If something does not meet the agreed scope, please contact us so we can review the issue and discuss corrections, included revisions, or an appropriate refund. This does not limit any refund rights you have under applicable law.

Website and logo combo packages

Each part of a combo is considered separately when calculating a partial refund. We use the website price and logo add-on price shown in your order, accounting for work completed on each part. Completion of one part does not prevent a refund for the unfinished portion of the other.

Monthly hosting and maintenance

Hosting and maintenance plans renew automatically each month at the recurring price agreed at checkout until canceled. You can request cancellation at any time before your next renewal through the subscription management option in My Account or by contacting us.

Cancellation takes effect at the end of your current paid billing period. Your service remains available until then, and no further renewal charges will be made after cancellation takes effect. We do not normally provide prorated refunds for unused days in a paid month, except where required by law or where an appropriate refund is due for a billing error or a service we did not provide.

Canceling hosting means your hosted website may go offline when the paid period ends. Please arrange any website transfer or backup with us before that date. Canceling a subscription does not automatically request a refund of earlier payments.

How to request a refund or cancellation

Please use our contact form and include your name, the email used for your purchase, your order or receipt number, and the service and reason for your request. Do not send your full payment card details. We will review your request and confirm the outcome and any applicable refund amount.

Approved refunds are returned to the original payment method. After a card refund is issued, it typically takes 5–10 business days to appear, depending on your bank. Other payment methods may have different processing times.

Billing errors and your rights

If you notice a duplicate or incorrect charge, or we cannot provide a purchased service, contact us so we can investigate and arrange an appropriate correction or refund. Nothing in this policy excludes or limits rights or remedies that cannot be waived under applicable consumer protection law.

This policy applies to purchases made on or after its effective date. Changes will be published here with an updated effective date; they do not remove rights that applied to an earlier purchase.